Frequently Asked Questions
Everything you need to know about your Encré. experience.
How long will it take for my order to arrive?
Domestic orders are typically processed within 1-2 business days and delivered within 3-5 business days. International shipping times vary by location but generally take between 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please visit our Returns Portal to start your process and receive a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' with specific measurements. Our garments generally follow a modern, tailored fit. If you are between sizes, we recommend sizing up for a more relaxed look.
Where are Encré. garments produced?
We are committed to ethical manufacturing. Our collections are designed in-house and produced in fair-trade certified facilities that prioritize sustainable materials and high-quality craftsmanship.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and buy-now-pay-later options through Klarna and Afterpay.
How should I care for my Encré. pieces?
To preserve the longevity of your clothing, we recommend washing in cold water with similar colors and hanging to dry. Specific care instructions can be found on the internal label of each garment.